f.a.q.

You have questions. wE have answers.

Please contact us to clarify any other uncertainties!

What is the packing method?

According to the different models and machine parts, we will use wooden cases or wrapped films to ensure that the machine will not be damaged during long-distance transportation.

How does the products deliver?

According to the different countries and regions where the customer’s factory is located, we will send it to the customer by sea, truck, train or air according to the customer’s requirements.


How is order process?

1)Choose the suitable machine according to the customer’s samples and requirement

2)Quotation according to the selected machines。

3) Order confirmation

 4) 30% deposit for production

5) Carry out production and provide production cycle progress report

6) Inform the customer that the goods are ready and the customer arranges the balance

7) Deliver the goods to the customer’s forwarder and arrange the transportation.

8) Provide the documents required in the order to the customer.

9) After sales service.

How long does the delivery time need?

The machines can be shipped in 90-120 working days from the date of receiving the down payment.

How long is time limit for solving product problem?

If conditions permit, we normally arrive on-site within 24 hours. If not, the duration to solve the problem will depend on the difficulty of the actual problem and we normally provide solutions within 48 hours.

What are the application field of machine products?

It can be used for the packaging of plastic products such as agriculture, food, medicine, daily necessities, cosmetics, etc.

How long is the warranty period of your company’s products?

The warranty period of our company’s products is 12 months since the date of bill of loading.

What is the area of your company and factory?

The area of our company and factory is about 2400 square meters.

How does your factory do regarding quality control?

We have a special QC department in charge of products ‘quality.

What’s the main market of your company?

We have customers all over the world. Now our products have been widely used in 62 countries.

How & When can I get the price?

mail us your inquiry or communicate online, state your specifications (product, material, size, quantity, output etc). We usually quote within 24 hours. Please call us or inform in your email when it is urgent, we will regard your inquiry priority. our service number is +86 15557007750.